The ideal person for this role will engage MTN walk-in customers at the Business Offices to solicit clients for aYo Insurance products. He/she would also be responsible for providing quality service to existing clients in the catchment area of the Branch assigned.
We're Looking for Individuals Who Are:
Effective Communication skills
Initiative
Self-confidence
Analytical skill
Customer Service orientation
Interpersonal skills
Results-driven approach
Ability to track leads
Ability to meet goals
High energy
Product knowledge
Computing skills
Language skills
Duties & Responsibilities
Meet sales and service goals within the given schedule
Handle all features of lead generation
Accurately and efficiently record customer information into aYo database for tracking purposes
Maintain a list of potential leads for customer follow-ups
Build strong customer relations to ensure future sales
Effectively deal with diverse range of customers
Relate to customers in a professional manner
Exhibit detailed understanding of aYo products & services
Track sales and provide status reports
Provide management with reports on customer interactions/feedback for new products & services
Provide accurate information and advice to the aYo client and stakeholders in order to ensure that the client receives the appropriate after-sale service.
Assist aYo customers in lodging their claims via USSD or any other available medium and follow-up until finally paid
Enquire and investigate aYo customers related queries on claims and give them timeous feedback
Ensure all MTN staff in the designated branches and its related outlets within assigned environs are fully oriented on aYo products and claim processes by effectively orienting them through debriefs.
Proactively escalate aYo client queries to the relevant department or stakeholder
Provide authoritative expertise and advice to aYo clients and stakeholders
Build and maintain relationships with clients and internal and external stakeholders
Qualifications and Requirements
A minimum of HND in Business or related field.
1 – 2 years’ experience in Sales and/or Customer Service.
"At aYo Intermediaries Ghana Limited, we believe in creating opportunities for growth and success. Join us and be part of a mission to provide financial security to all."
Ready to take on the challenge?
What We Offer
Competitive salary with performance-based incentives.
Comprehensive training and mentorship to excel in your role.
Opportunities for career growth and development.
A supportive and inclusive work environment.
Simple insurance. Trusted partners. Real protection.
